§ 01 · ai receptionist for dental practices · new york

The front desk
that never sleeps.

Talcoe answers your practice's phone 24/7, books patients straight into your PMS, captures insurance details on the call, and recovers the callers who hang up on voicemail today. Built in New York, answering in your patients' language.

SEE PRICING ↓
picks up in <10 secbooks into opendentalenglish · spanish · 20+ more

§ 03 · What it handles

Your whole front desk,
handled.

Don't take the word for it. This is what the work looks like.

03.1inbound · included

Every call answered. In their language.

The AI picks up in under 10 seconds, around the clock, and handles unlimited simultaneous calls. It detects the caller's language and answers in it: English, Spanish, Mandarin, Russian, and 20+ more.

  • No hold music, no phone tree, no voicemail
  • Two calls at once on a Monday morning? Both answered
  • Warm transfer to your team the moment a human is needed
live call · 9:42 pm · tue
answered in 8sespañol detected

Hola, quería agendar una limpieza, pero salgo del trabajo a las seis…

Hi, I wanted to book a cleaning, but I leave work at six…

¡Claro! Tenemos martes 6:40 PM o jueves 7:00 PM con la Dra. Patel. ¿Cuál le conviene?

Of course! We have Tue 6:40 PM or Thu 7:00 PM with Dr. Patel. Which works?

El jueves, perfecto.

Thursday, perfect.

Reservado: jueves 7:00 PM. Le envié la confirmación por SMS. ¿Tiene su tarjeta de seguro a mano?

Booked: Thu 7:00 PM. SMS confirmation sent. Do you have your insurance card handy?

new patientinsurance capturedbooked → opendental
03.2booking · included

Booked straight into your PMS.

Not a message slip your team retypes on Monday. The AI reads real availability and writes the appointment directly into OpenDental, with the patient, provider, visit type, and insurance attached.

  • Real slots, real providers, real operatories
  • SMS confirmation and reminders sent automatically
  • More practice management systems rolling out
opendental · operatory 2 · june
written to pms ✓
SMTWTFS12345678910111213141516171819202122232425262728

new booking

PatientMaría González
VisitProphy · new patient
ProviderDr. Patel
TimeThu Jun 18 · 7:00 PM
InsuranceDelta Dental PPO
sms confirmation sentreminder scheduled
03.3insurance · included

Coverage answered while they're on the line.

The AI collects the carrier, member ID, and subscriber details during the conversation and runs the eligibility check before the visit. Patients arrive knowing what's covered; your mornings stop going to verification calls.

  • Eligibility, coverage tiers, and deductible status
  • Captured on the first call, attached to the booking
  • Complex benefit breakdowns route to your team
eligibility · checked during call
active ✓

Delta Dental PPO

member ····4821 · subscriber: self

before the visit, not at the desk
Preventive · cleanings, exams, x-rays100%
Basic · fillings, extractions80%
Major · crowns, implants50%
Deductible remaining$50 of $50
03.4outbound · add-on

The calls your team avoids, made daily.

Overdue hygiene lists and aging balances sit untouched because nobody likes making those calls. The AI works both lists on a schedule: courteous, persistent, and it logs every outcome.

  • Recall and reactivation for overdue charts
  • Friendly payment reminders with plan options
  • Consented contacts only, stops on request
outbound · this week
recallsbalances

312

Overdue charts

84

Called

31

Rebooked

Sarah M.$850 · 30 days overdue
payment plan agreed
John D.hygiene · 9 months out
rebooked jun 24
Robert W.$650 · 14 days
promised friday

consented contacts only · stops on request · tcpa observed

03.5growth · add-on

Ads that feed the same phone line.

We run your Meta and Google campaigns, and the AI calls every lead back within seconds to book the consult. One accountable system from ad click to chair, with every dollar attributed.

  • Campaigns built and managed for your practice
  • AI callback in seconds, not next business day
  • You own the ad accounts and the data
speed to lead · live campaign
ads + ai · one system

11:03:42

Meta ad → form submitted

11:03:51

AI calls the lead back

9 seconds later

11:06:18

Implant consult booked

written to pms

Most practices lose paid leads to slow callbacks. Ours get a phone call while they're still looking at your ad.

§ 04 · Works with your PMS

Your schedule is
the source of truth.

We say exactly which integrations are live. Most vendors won't.

● live now

OpenDental

Full two-way integration: the AI reads real provider and operatory availability and writes confirmed appointments back, with patient, visit type, and insurance attached.

◐ rolling out
DentrixEaglesoftCurveCareStackDenticonDentally

On the integration roadmap, prioritized by demand. Tell us your PMS on the demo call and we'll give you a straight date, not a maybe.

○ any other pms

Confirmed-calendar fallback

Not on the list? The AI books into a synced calendar your team confirms in one click, so no call is ever lost while we build direct support for your system.

§ 06 · Pricing

One price.
No mystery quote.

One implant case covers a quarter of service. Do the math before you book.

Base plan · per location

$499/ month

1,500 call minutes included, then $0.18/min. Additional locations $399/mo.

  • 24/7 inbound call answering, pickup under 10 seconds
  • Booking directly into OpenDental (more PMS rolling out)
  • Insurance capture and eligibility before the visit
  • SMS confirmations and appointment reminders
  • English, Spanish, and 20+ languages
  • Keep your existing phone number
  • Call transcripts, recordings, and a live dashboard
  • Warm transfer to your team whenever a human is needed
monthly · cancel anytime · setup fee refunded if we underperform in 30 days

Build your plan

Practice locations

$399/mo each after the first

1

Monthly call minutes

1,500 min included · $0.18/min after

1,500 min
New patient lead genManaged ads + instant AI callbackon the call
Base (1 location)$499
Add-ons$0
Estimated overageIncluded
estimated monthly$499

§ 07 · How we work

How we work.

Demo, train, shadow, full coverage. Live in under two weeks.

01

Demo call

15 minutes. You call an AI receptionist trained on a sample practice and hear it book, answer insurance questions, and switch languages live.

free · ~15 min
02

Train on your practice

We configure the AI on your providers, services, fees, hours, and insurance list, and connect it to your PMS. You review every script.

3 to 5 days · we do the work
03

Shadow week

The AI starts with only the calls you already lose: after hours, lunch, and overflow when your team is busy. You read every transcript.

week 1 · zero risk to your front desk
04

Full coverage

Every call answered, every booking written to the PMS, monthly reporting. If it underperforms in the first 30 days, the setup fee comes back.

ongoing · monthly · cancel anytime

§ 08 · UNDER THE HOOD

An honest stack.

No proprietary lock-ins. No vendor hostage situations.

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WE INTEGRATE WITH WHAT YOU ALREADY USE · NO RIP-AND-REPLACE

§ 09 · Common questions

The things everyone
asks first.

If your question isn't here, write us at hello@talcoe.com. We answer ourselves, usually quickly.

Yes. The AI books real appointment slots directly into OpenDental today, with more practice management systems rolling out. If your PMS isn't supported yet, the AI books into a synced calendar your team confirms in one click, so no call is ever lost while we add your system.

No. You keep your existing number and your patients see nothing change. We forward your line to the AI, or configure it to pick up only the calls your team misses: after hours, lunch, and overflow when both lines are busy.

The AI warm-transfers to your front desk during office hours, and after hours it takes a detailed message, texts the patient a booking link, and flags the call for your team's morning review. True emergencies are routed to your on-call protocol immediately.

The AI collects the carrier, member ID, and subscriber details during the conversation and runs an eligibility check before the visit, so patients arrive knowing their coverage and your team stops spending mornings on verification calls. Complex benefit breakdowns still route to your team.

English and Spanish out of the box, plus 20+ other languages including Mandarin, Russian, and Haitian Creole. The AI detects the caller's language and responds in it, which matters in New York more than anywhere.

One implant consult is worth $3,000 to 5,000 and an average new patient produces $700+ in their first year. If the AI saves one new patient call a month that would have hit voicemail, it has paid for itself several times over. A front desk hire costs $45K+ a year and covers 40 of the week's 168 hours.

Talk time between the AI and a caller, rounded to the second and summed monthly. Your plan includes 1,500 minutes per location each month, which covers roughly 400 to 600 typical calls. Beyond that it's $0.18 per minute. There are no per-call fees, phone line charges, or hidden platform fees.

Month to month, cancel anytime. There's a one-time setup fee that covers training the AI on your practice and connecting your PMS, and it's refundable: if the system underperforms the agreed targets in your first 30 days, the setup fee comes back.

Yes. We sign a Business Associate Agreement with every practice, call data is encrypted in transit and at rest, access is scoped to your practice, and recordings can be set to auto-delete on your retention schedule.

Under two weeks. Days 1 to 5 we train the AI on your providers, services, fees, and insurance list and connect your PMS. Week one it runs in shadow mode on calls you already miss, while you read every transcript. Then you decide whether to turn on full coverage.

A two-person team: Mo, an AI systems engineer in New York City, and Salva, operations and sales. We build and run every system ourselves, we're in the city, and for NYC practices the demo can happen in your operatory, not over Zoom.

Yes, as an add-on. We run Meta and Google ad campaigns for your practice and the AI calls every lead back within seconds to book the consult, so ad spend stops leaking into unanswered form fills. Ask about it on the demo call and we'll size it to your market.