Multi-vertical AI front-desk / receptionist (now part of Weave)
Talcoe vs TrueLark (now Weave AI)
TrueLark is an omnichannel conversational AI front-desk platform that handles missed calls, text/SMS, and web chat to book and reschedule appointments and automate front-office workflows for appointment-based businesses, historically dental and beauty/wellness. In May 2025 it was acquired by Weave (NYSE: WEAV) for $35M, and its dental receptionist product is now branded and sold as the Weave AI Receptionist; truelark.com pages redirect to getweave.com.
Who TrueLark (now Weave AI) is for
Multi-location practices and dental support organizations (DSOs) that want one omnichannel inbox spanning text, web chat, and voice, and that are comfortable with quote-based enterprise pricing and an annual or contract commitment. It fits best for groups already on or moving onto the Weave platform who want patient communications, missed-call text-back, and AI scheduling consolidated in one vendor.
Who Talcoe is for
Talcoe fits a single-location or small-group dental practice that wants a true AI phone receptionist, not primarily a text/chat inbox: it answers inbound calls 24/7 in under 10 seconds, covers after-hours, lunch, and two-lines-busy overflow on the practice's existing number, and books real appointments directly into OpenDental today. It is the better fit when bilingual depth matters (English/Spanish by default plus 20+ languages with auto-detection on the call, vs. multilingual still being a roadmap item on the Weave/TrueLark side), when you want flat transparent pricing ($499/month per location, 1,500 minutes included, $0.18/min overage, no per-call or platform fees, month-to-month), and when you want insurance captured and an eligibility check run on the call rather than just a follow-up task. NYC practices can also get an in-person demo from the two-person team.
Side by side
| Dimension | TrueLark (now Weave AI) | Talcoe |
|---|---|---|
| Dental-specific? | Multi-vertical by origin (dental plus beauty/wellness/salon-spa, historically fitness and vet too); the dental product is now folded into Weave's healthcare suite. | Built specifically for dental practices, single focus, with dental front-desk workflows (scheduling, insurance intake) as the core product. |
| Primary channel | Omnichannel and historically text/chat-leaning: SMS, web chat, and AI voice, all surfaced in one inbox. Voice is the more recent addition. | Voice-first AI phone receptionist: answers inbound calls 24/7 in under 10 seconds on the practice's existing number, covering after-hours, lunch, and overflow when both lines are busy. |
| Books into the PMS (OpenDental) | Early-access PMS integration for Open Dental, Dentrix, and Eaglesoft; books into the supported/synced calendar. | Books real appointments directly into OpenDental today (more PMS rolling out); otherwise into a synced calendar the team confirms in one click. |
| Languages / bilingual | English-focused today; multilingual (real-time language detection and switching) is listed as coming soon, not yet shipped. | Bilingual English/Spanish by default plus 20+ languages (Mandarin, Russian, Haitian Creole, and more), auto-detecting the caller's language on the call. |
| Insurance capture / eligibility | Can generate follow-up tasks (e.g. explanation-of-benefits requests); does not actively run an eligibility check from the conversation per current site content. | Captures carrier, member ID, and subscriber on the call and runs an eligibility check before the visit. |
| Pricing model | Not public; quote/contract-based and enterprise/DSO-leaning (third-party estimate near $345/month, varies by tier, volume, and add-ons). | Flat $499/month per location, 1,500 minutes included (~400-600 calls), $0.18/min overage, no per-call or platform fees, month-to-month, cancel anytime; refundable one-time setup fee. |
TrueLark (now Weave AI) pricing: Not public. Quote/contract-based and enterprise/DSO-leaning. Third-party trackers cite a starting figure around $345/month, but actual cost varies by tier, call volume, and add-ons, and most practices land higher once setup fees and per-minute or integration surcharges are included. There is no flat published per-location price. (Treat the $345 figure as a third-party estimate, not a confirmed list price.)
When TrueLark (now Weave AI) is the right call
If you run a multi-location group or DSO and your front desk lives in text and web chat as much as the phone, TrueLark (now Weave AI) is a genuinely strong, mature choice. It has handled millions of interactions, carries solid third-party ratings (about 4.4/5 on G2 and 4.7/5 on Capterra), and pulls voice, SMS, web chat, appointment requests, forms, and invoices into a single inbox. Now that it is part of Weave, it is the natural pick if you already use Weave for phones and patient communications, or want one vendor for the whole communications stack across several offices and are fine with quote-based, contract pricing. Talcoe is deliberately narrower: a voice-first, dental-only AI phone receptionist with bilingual depth on day one, OpenDental booking, and flat month-to-month pricing. If your bottleneck is the missed and after-hours phone line and you want a backup that books straight into OpenDental without an enterprise contract, Talcoe is the closer fit; if you want a broad omnichannel platform tied into a larger communications suite, TrueLark/Weave is the better call.